Return, Refund & Cancellation Policy
Effective Date: January 1, 2026 | Applicable To: All retail consumer orders on peethmart.in
Compliance: Consumer Protection (E-Commerce) Rules, 2020 & Food Safety and Standards Authority of India (FSSAI).
🛡️ 1. Food Safety & Non-Returnable Nature of Edible Goods
At PeethMart, our packaged flours, premixes, 0% Maida pastas, and condiments are produced and packed in FSSAI-certified sterile facilities. Due to food hygiene, public health safety regulations, and to prevent cross-contamination, opened or unsealed food packets cannot be accepted for routine return once accepted by the customer.
✅ 2. Scenarios Eligible for Free Replacement or 100% Refund
You are entitled to a full refund or immediate priority replacement without extra shipping charges in any of the following instances:
| Damaged Packaging / Tampered Seal | If the exterior courier box or inner tamper-evident pouch seal is torn, punctured, or leaking upon arrival. |
|---|---|
| Incorrect Item / SKU Discrepancy | If you received an item different from your ordered SKU (e.g. received Jowar Atta instead of Khapli Wheat Flour). |
| Quality Defect or Foreign Matter | If upon opening within 48 hours of delivery, the product shows signs of moisture clumping, packaging seal defect, or off-odor. |
| Near Expiry / Expired Item | In the rare event an item has less than 45 days remaining shelf-life upon receipt (our standard shelf life is 6–12 months). |
| Lost in Transit | If the courier tracking confirms parcel loss or non-delivery past 7 business days from dispatch. |
📲 3. Simple 3-Step Claim Process
Filing a claim is simple, quick, and transparent:
- Notify Us within 48 Hours: Reach out within 48 hours of delivery via WhatsApp at care@peethmart.in or email support@peethmart.in.
- Provide Order Reference & Photos: Share your 6-character Order ID (e.g.
PM-A1B2C3) along with 1–2 photos or a short video showing the outer package label and the issue (damaged seal, wrong SKU, or batch code). - Instant Resolution: Our support team will review and approve your claim within 24 hours. You may choose between an immediate priority replacement dispatch or a 100% refund to your original payment method.
⏱️ 4. Refund Processing Timelines & Modes
Once a refund is approved by our support team, the funds are credited as follows:
- UPI / Net Banking / Debit Card: Refund credited back to the source bank account within 3 to 5 business days.
- Credit Cards: Typically reflected on your next billing cycle or within 5 to 7 business days depending on your issuing bank.
- Cash on Delivery (COD) Orders: Customers will be provided a secure link to input their preferred UPI ID or Bank NEFT details, processed within 48 hours of verification.
🛑 5. Order Cancellation Policy
- Before Dispatch: You may cancel an order anytime before physical handover to the courier. Simply visit the Live Order Tracker or email us with your Order ID. A 100% instant refund will be processed.
- After Dispatch: Once the package has been handed over to the courier logistics network with an active AWB tracking number, the order cannot be intercepted in transit. If you refuse delivery at your doorstep, return logistics charges (₹60) may be deducted from the refund amount.