Regulatory Compliance & Consumer Disclosures
Peethmart Private Limited is fully committed to operating with complete transparency, safety, and full compliance with all relevant laws of India governing food manufacturing, packaging, labeling, and electronic commerce.
🏛️ 1. Corporate & Legal Entity Details
| Legal Entity Name | PeethMart Pvt Ltd |
|---|---|
| Corporate Status | Registered Private Limited Company (Incorporated under the Companies Act) |
| Corporate Identification (CIN) | PeethMart Pvt Ltd [Official CIN to be updated from current MCA records] |
| Operating City & State | Nashik, Maharashtra, India |
| Consumer Care Email | care@peethmart.in |
| Grievance Email | grievance@peethmart.in |
🛡️ 2. Food Safety and Standards Authority of India (FSSAI) Framework
In accordance with the Food Safety and Standards Act, 2006 and the Food Safety and Standards (Licensing and Registration of Food Businesses) Regulations, 2011, as well as the FSSAI Directives for E-Commerce Food Business Operators (FBOs):
| Food Business Operator | PeethMart Pvt Ltd (Licensed Food Business Operator) |
|---|---|
| FBO Operations | Manufacture, Packaging & E-Commerce Supply of Packaged Food Items |
| Vegetarian Classification | 100% Vegetarian — All PeethMart products carry the green vegetarian emblem prescribed under FSSAI regulations. |
| Mandatory Product Declarations | Every product detail view and physical packaging declares ingredients, allergen advice, net quantity, unit sale price, and storage guidance in accordance with FSSAI regulations. |
| Shelf Life & Date Marking | Clear "Best Before" guidance and packaging date information are maintained. No expired or near-expiry foods are sold on the platform. |
⚖️ 3. Consumer Grievance Redressal Mechanism
Under the Consumer Protection (E-Commerce) Rules, 2020, PeethMart maintains a dedicated Consumer Grievance Redressal mechanism:
| Grievance Handling Body | PeethMart Consumer Care & Compliance Desk |
|---|---|
| Grievance Email | grievance@peethmart.in |
| General Support Email | care@peethmart.in |
| Operational Center | PeethMart Operations, Nashik, Maharashtra, India |
| Acknowledgment Timeline | Within 48 hours of receipt of consumer grievance |
| Resolution Timeline | Within 30 days from date of receipt |
📏 4. Legal Metrology (Packaged Commodities) Declarations
In accordance with the Legal Metrology (Packaged Commodities) Amendment Rules, 2017 & 2021 for digital e-commerce marketplaces:
- Maximum Retail Price (MRP): All prices displayed are in Indian Rupees (INR ₹) inclusive of all applicable taxes (GST).
- Unit Sale Price: Displayed prominently alongside every commodity (e.g. ₹0.065 per gram).
- Net Quantity: Standard weight declaration (grams / kilograms) clearly stated.
- Country of Origin: Mandatory declaration: Country of Origin: INDIA.
- Manufacturer & Packer: Complete physical factory address and consumer helpline details provided on every listing.
🚫 5. Adherence to Guidelines for Prevention of Dark Patterns, 2023
In strict compliance with the Central Consumer Protection Authority (CCPA) Guidelines on the Prevention and Regulation of Dark Patterns:
- No False Urgency: We do not display artificial timers or fictitious countdowns to mislead consumers.
- No Basket Sneaking: We never add unsolicited items, donations, or hidden convenience charges into your cart without explicit consent.
- No Forced Actions: Consumers are free to browse and purchase without mandatory recurring subscriptions or pre-checked checkboxes.
- Transparent Pricing: The exact breakdown of Item Price, Delivery Fees, and Taxes is transparently visible before you click payment.
🔒 6. Data Privacy & Digital Personal Data Protection
PeethMart adheres to the Digital Personal Data Protection Act, 2023 (DPDP) and the Information Technology Act, 2000. Customer information (Name, Delivery Address, Phone, Email) is processed exclusively for order fulfillment, statutory invoicing, and communication regarding deliveries. We do not sell or rent customer data to third-party brokers.